Their work orders for the day
The list of what's on for them, within the time window you decide. Can be sorted by route using GPS, so they don't cross the city twice.
Technicians app
The job report closes on site, not in the van
A technician shouldn't have to remember at seven in the evening what they did at nine in the morning. The GMAO CLOUD app logs the work where it happens, with or without coverage.
What happens when logging is postponed
It isn't the technician being lazy: it's that where the work happens and where it gets logged are two different places.
- Hours are logged from memory at the end of the day, and always on the low side.
- Materials used show up in the warehouse weeks later, or never show up at all.
- Before-and-after photos stay stuck on the phone's camera roll.
- The client signs on paper that has to be scanned, or doesn't sign anything.
- A basement with no coverage turns the work order into a note on the phone.
No coverage, same workflow
Maintenance happens in basements, warehouses, plant rooms and lifts — exactly where there's no signal. That's why the app isn't a website wrapped in an application: it stores work orders, assets and documents on the device itself, and every action the technician takes offline — changing a status, logging hours, consuming material, filling in a checklist, collecting a signature — goes into a queue that empties itself once coverage returns. If an action fails to sync, it doesn't disappear: it gets flagged with the reason and stays visible, because silently losing a morning's work would be worse than not having an app.
What the technician can do
Everything that today ends up on paper, in a WhatsApp message, or just in their head.
Time tracking with a stopwatch
Start and stop the timer right on the order. The hours logged are the real ones, not an estimate written at the end of the day.
Materials from the warehouse
Consume items against the warehouse, with their batch number when it has one. Stock and order cost update with what was actually used.
Checklists per asset
The checks for each piece of equipment, with anomaly logging. On preventive orders the app won't let you close until they're all done.
Client signature on the phone
Sign on screen when finishing, with geolocation if you enable it. The technician can also sign when the workflow requires it.
The equipment history, right there
What was done to it last time, what documentation it has and what anomalies are still open. No need to call the office.
Photos, videos and documents
Attach whatever's needed to the order, even drawing on a photo to point out where the problem was.
Quote from the order itself
If the job goes beyond scope, generate the quote right there instead of opening a request for someone to do it later.
Clock-in and expenses
Working hours, absences and daily expenses in the same app. One less tool to install and one less excuse not to log them.
What a day with the app looks like
What a technician does between starting the van and parking it.
Orders the day by proximity
With GPS, the day's list gets reordered by closeness instead of by assignment order. In spread-out areas that's half an hour of driving saved a day.
Scans the equipment's QR code
Arrives at the machine, scans, and has its record, history and checks right there. No searching through a list of four hundred assets.
Draws on the photo
Pointing out where the leak is on the image is faster and clearer than describing it, and saves whoever reads the report later a phone call.
Batch signature when finishing
When several orders for the same site are closed, the manager's signature is collected once for all of them instead of one by one.
Picks up what's unassigned
If there's unowned work published nearby, they take it. On-call and urgent jobs save the coordination call.
Clocks in, logs expenses and requests time off
All from the same app. One less tool to install and one less excuse not to log it.
Shall we look at it with your way of working?
Leave your details and we will get in touch to see whether we fit. No commitment, no lock-in period.
What exactly happens when there's no coverage
This deserves a precise explanation, because "works offline" means very different things depending on the product. Here the app stores work orders, assets and documentation on the device itself, not just the screen you were filling in. Every action the technician takes without signal — changing a status, logging hours, consuming material, filling in a checklist, attaching a photo, collecting a signature — goes into a queue that lives on the device and survives the app closing or the phone restarting. When the connection comes back, the queue empties itself, in order. And if something fails to sync, it doesn't disappear: it stays flagged with the reason, in plain sight, so someone can resolve it. That last part is what sets apart a product that has thought about the bad case from one that has only thought about the good one.
Work that gets picked up, not just assigned
Not every company distributes work top-down. The app lets you publish unassigned orders so the technician who's nearby — or has a gap — can pick them up themselves, which for on-call service or an urgent incident saves the coordination call. And for those who do plan from the office, the calendar lets you reschedule by dragging, with the changes visible on the technician's phone the instant after.
What the office gains
The app is for the technician, but the manager is the one who notices the difference.
Same-day data
Hours, materials and evidence come in as they happen. Reports stop reflecting what was remembered and start reflecting what actually happened.
Answers without phone calls
If a client asks about the status of a fault, it's in the system. No need to track down the technician to find out.
In the team's language
The app is translated into thirteen languages, which for field teams with an international workforce stops being a nice-to-have.
Android and iOS
Installs from the device, with no one needing to go through the office to configure anything.
Frequently asked questions
Does it really work without a connection?
Yes. Work orders, assets and documents are stored on the device, and whatever the technician does offline goes into a queue that syncs when the connection returns. An order can be closed in a basement or a warehouse with no signal.
What happens if something fails to sync?
It isn't lost. The action stays in the queue, flagged with the reason for the failure, in plain sight, instead of disappearing without warning.
Can the client sign on the technician's phone?
Yes, they sign on screen when finishing and the signature is attached to the order. You can also record the geolocation of the moment of signing if you enable it.
Does it need to be installed from an app store?
It installs on the technician's device, on both Android and iOS. No one needs to go through the office to configure it.
Does it work if my technicians aren't tech-savvy?
It's designed to be used one-handed and with gloves on: the order screen carries what's needed to get the job done and little else. Most of the learning is done in the first day.
Try it with a real job
In the demo we walk through an order from start to finish on the phone, including working offline.