One single entry point for everything
Client requests, internal incidents and scheduled preventive work all land in the same work queue, with their priority and their owner.
Maintenance and field service companies
No job falls through the cracks
When work comes in by phone, by email and by WhatsApp, and it's carried out by technicians who are somewhere else, the hard part isn't doing it: it's knowing what was done, when and with what, so you can prove it and bill for it.
Who it's for
For companies that provide maintenance or technical support to other businesses: multiservice providers, facility services, installers and maintainers, and field service (SAT) companies with technicians on the road. The common trait is having several clients, each with their own sites, assets and terms, and a team that works outside the office.
What breaks as you grow
With five clients, memory and a spreadsheet hold up. With fifty, they don't.
- Jobs that come in through different channels and never end up on the same list.
- A technician who shows up somewhere without knowing what was done there last time.
- Paper work orders or loose photos that arrive late, or never arrive.
- A client asking about the status of their fault, and you have to call the technician to find out.
- Work carried out that never gets billed because nobody logged the hours or the materials.
What it solves
The same thing you do today, but leaving a trail at every step.
Planning by technician and by route
Who goes, when and with what workload. With shifts, holidays and routes, so assignment doesn't depend on whoever keeps the schedule in their head.
The technician, with context
They arrive with the asset's history, the documentation and the tasks to check. They log time and materials and sign off on the spot, even without coverage.
Evidence you can show
Photos, completed checklists, time logs and signature are all attached to the work order. When a client disputes a job, the answer is right there.
Your client checks it themselves
They open incidents, see the status of their orders, and check quotes and documents from their own access. Fewer calls asking how things are going.
Quotes and follow-up
Planned work produces the quote, and the approved quote produces the order. No retyping the same thing twice.
Subcontractors with their own access
When part of the work is done by someone else, they enter through a scoped portal and return what was done into the system.
What each client actually costs
Hours, materials and travel broken down by client, site and asset. That's what tells you which contract is actually profitable.
CMMS for field service (SAT)
A field service business has the same underlying problem as any maintenance provider — different clients, technicians out on the road, and jobs that need to be justified — but with two twists of its own: equipment warranty and response time. GMAO Cloud tracks the warranty on every asset, flags open incidents by date, keeps the status of each intervention visible to the client, and groups travel time and work time so you can quote and bill with data, not estimates.
From contract to invoice
The full journey, because that's where the money gets lost.
The contract defines what's included
Which sites, which assets, and what's covered. Anything outside that scope is quoted separately instead of being carried out and argued over afterward.
Recurring work generates itself
Committed reviews produce their own work orders without anyone creating them. This is the part of the contract that gets missed when it's handled by hand.
The technician logs it on the spot
Hours, materials and travel, at the moment. Whatever isn't logged there is margin that disappears.
Broken down by client and site
Real cost per contract, not estimated. That's what lets you renegotiate with data when it's time to renew.
And out to your ERP
With production-ready connectors for Business Central and Navision, SAP, Holded, Factura Directa, QuickBooks or STEL Order, plus a public API.
Shall we look at it with your way of working?
Leave your details and we will get in touch to see whether we fit. No commitment, no lock-in period.
Non-technical work too
A multiservice provider doesn't just repair things: they also clean, landscape, monitor, control access and handle minor works. Those services often get left out of the system, on the assumption that a CMMS is for technical work, and end up managed in a separate spreadsheet. There's no reason for that: what the system manages is planned work on a site, with an owner, a frequency and proof of completion, and that applies just as much to an HVAC check as to a cleaning round or a landscaping treatment. With each job's specialty identified, you can also break down cost by service within the same contract, which is exactly what you need to know which line is actually profitable.
Your history is your renewal argument
When a client considers switching maintenance providers, what weighs most usually isn't price: it's what they'd lose. If you've spent five years logging every intervention on their assets, you're the one who can show them what's been done at their site, which equipment is costing them money, and what's worth replacing next year. That knowledge is worth more than a discount, and you can't improvise it in the renewal meeting: it only builds up if it's been logged properly from the start. The flip side is just as practical: when the history lives in your system and not in a supervisor's head, a staff change stops being a crisis.
CMMS, CAFM, FM: what each one actually is
The three terms get used as if they were synonyms, and they aren't. A CMMS (in Spanish, GMAO) manages maintenance: assets, work orders, preventive plans, spare parts and history. A CAFM manages space: square meters, occupancy, desks, moves. And "facility management software" is a commercial umbrella term that means one thing, the other, or both, depending on who's saying it. If your business is maintaining third-party facilities or equipment, what you need is a CMMS; if you also manage how a building's space is used, you need both, or a tool that covers both. GMAO Cloud is a CMMS, and we say so with that precision on purpose: we don't sell space management.
How long it takes to get up and running
It depends far less on the software than on the state of your data, so the honest answer has two parts. If you have a reasonable list of clients, sites and equipment, it gets imported and within a few weeks technicians are working with the app and orders are closing in the system. If the inventory still needs to be built, the sensible move is to start with the biggest contracts, not all of them at once: once the first one works, replicating the setup for the rest is fast. What is worth deciding before you start is the status workflow, because changing it with six hundred orders already in the system costs a lot more than thinking it through for one afternoon at the start.
Frequently asked questions
Does it work for a field service company?
Yes. It's one of the common use cases: multiple clients, technicians on the road, warranty tracking and the need to justify every intervention. The difference from a facility maintenance provider is in the nature of the service, not in the system.
Can each client see only their own data?
Yes. Clients log in through their own access, scoped to their sites, their assets and their orders. The same applies to subcontractors, who only see the jobs assigned to them.
What happens if the technician has no signal?
The technician app saves the work on the device and syncs it once the connection comes back. You can close an order in a basement, a warehouse or an elevator with no signal at all.
What's the difference between a CMMS and facility management software?
A CMMS manages maintenance — assets, orders, preventive plans, spare parts and history; a CAFM manages space, occupancy and desks; and "facility management software" is an umbrella term that means one or the other depending on who's using it. GMAO Cloud is a CMMS: if your business is maintaining third-party facilities, it's what you need.
Does it work for cleaning, landscaping or security too?
Yes. What it manages is planned work on a site, with an owner, a frequency and proof of completion, and that applies just as much to a technical review as to a cleaning round. With the specialty identified, you can also break down cost by service within the same contract.
How long does onboarding take?
It depends more on the state of your data than on the software. With a reasonable list of clients, sites and equipment, it gets imported and within a few weeks technicians are working with the app. If the inventory needs to be built, it's worth starting with the big contracts and replicating from there. What's worth deciding beforehand is the status workflow.
Does the data feed into billing?
Hours and materials get logged against the order and can flow to your ERP through the available integrations, including Business Central, Navision, Holded, SAP, Sage X3, QuickBooks or Factura Directa.
Show us how you work
In the demo we set up your case: your clients, your sites and your contracts, to see where work is getting lost today.